VoIP (Voice over Internet Protocol) phone systems delivers voice communications as packets of data over the Internet. VoIP telephone systems can be either an equipment-based solution or an application-based solution. A VoIP phone uses digital voice transmission over an Internet connection instead of using traditional phone lines. VoIP telephone systems are usually made up of a PBX (Private Branch Exchange) server and a gateway appliance. This article describes the various forms of VoIP technology available to businesses, and why an organization may want to know the differences between them.
VoIP calls are usually made over the public IP telephony network rather than over traditional telephone lines. Public IP telephony is a type of networked voice communication service that allows multiple users to connect to the same IP phone at the same time. This is sometimes referred to as IP telephony. The major advantages of using public IP telephony is increased efficiency and portability. Voice over internet protocol can also dramatically reduce long-distance charges and provide for seamless voice connectivity to international locations.
Another form of VoIP technology is called Softphone.
Softphones are a low-cost alternative to traditional phones and offer features that VoIP systems cannot. Softphones work over regular IP telephony networks, allowing people to make calls from anywhere with an internet connection and a microphone. With Softphone technology, small businesses can also take advantage of VoIP when traveling, allowing their customers to receive calls while away from the office. Softphones can also be used by government agencies and organizations for communication purposes such as emergency and disaster response, human and corporate direction, and other communication purposes.
An IP telephone system generally consists of a modem, a gateway, and a few IP phones. These IP phones are connected through a high speed internet connection to the company’s server. When a customer calls a company’s telephone system, the company’s server registers the call, sends an auto attendant on the way to take the call, and then submits the information and requests for confirmation to the central switching office. The IP phones used in this manner usually have their own batteries, or power adapter.
While some small businesses use traditional phone systems and switchboards, many large companies and governments around the world have moved to cloud-based VoIP solutions. Cloud-based voice and video conferencing services provide many additional features and benefits than traditional phone systems. In particular, a cloud-based voip phone system features dedicated IP telephony infrastructure with guaranteed reliability. In addition, users can schedule calls to any location as long as they have access to a Wi-Fi connection.
Another significant advantage of using a VoIP service is its cost savings.
Most VoIP providers offer low-cost long distance and international calling along with a number of other low-cost features such as unlimited long distance calls, caller ID, call forwarding, call waiting, automatic redial, etc. In comparison to a traditional phone system, a VoIP provider generally offers better rates and a greater variety of features. Some VoIP providers even allow customers to make and receive unlimited phone calls while traveling abroad, and at the same time, cut their travel expenses drastically.
One additional feature that can often be found in a VoIP service is an assortment of VoIP apps. There are an extensive range of different VoIP apps available today. Many people use these apps for communication between their desktop and their laptop, for communication with other individuals over the internet, for conference calls, and even for gaming. These apps were originally developed for mobile device use. Many companies offer free VoIP apps, while others charge a monthly fee for use. As well, there are free VoIP calls to Canada, which allows users to make long distance calls to this country for a flat monthly rate.
- VoIP can certainly revolutionize how we communicate with each other.
- While it has some drawbacks (i.e. increased costs for long distance and international calling), it can have some incredible benefits.
- The popularity of VoIP is growing, and more businesses are starting to offer VoIP to their clients.